A great read. VM would benefit from using it as a customer services/ops case study.
If it helps all calls to VM are recorded. The link is below.
A great read. VM would benefit from using it as a customer services/ops case study.
If it helps all calls to VM are recorded. The link is below.
Thanks guys,
Appreciate the support and advice.
Spoilers: They didn't call back today at all. So another call tomorrow.
I think what annoys me the most and I am actually convinced this will be the case, it's probably something really tiny and silly like perhaps just needing another router. The service was good when it worked, the speeds were amazing.
It's difficult to fathom how they can be even worse than they used to be, but they are. From top to bottom, there is no care, communication or basic customer service. They are an ironic ISP, because they do not provide internet, they so not provide a service and in fact they do not provide much of anything except hassle and inconvenience. I am so lucky my boss and my job are understanding. I was effectively unable to work for 3 weeks. My company has no head office, there is no where I can take my big work PC as an alternative. Luckily, the 5g on my phone was justg about stable enough to give me a few hours day. I now have a three 5G router and its been flawless.
