Forum Discussion

TurboBentley's avatar
TurboBentley
Joining in
2 months ago

New Cable required

I need to source a longer cable to take me from the wallbox to the splitter - how do I go about receiving one?  I need >4m

Any advice appreciated please

4 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    VM can supply 1/3/5 metre pre-made cables.  So wait here until a VM person responds and offers to order you a 5m one - or try this while you wait

    _____________________

    There are a few options. 

    Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate).   Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best to save any runarounds.

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.  

    • Pencilcase's avatar
      Pencilcase
      Tuning in
      2 months ago

      Although John, recent posts from forum team staff suggest that they can and will supply 5m, 10m and even 15m coax cables on demand, which does seem a bit of a stretch.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello TurboBentley,

    Welcome to the Community and thanks for taking the time to post here on the forums. We can arrange for a cable to be sent out to you from here but will need to take some details via a private message. Please look out for my message and we can get started.

    Kind Regards,

    Steven_L