New build unserviceable, but not sure why
I moved in to a new build house which is split into two flats a few weeks ago. We tried to sign up with Virgin, and they successfully added the new build to their directory, but stated that an engineer had been to the property and assessed that getting the properties attached to the network would be too expensive, but I'm unable to ascertain why this would be the case. Is there a way to find out what the cost would be and what work would need doing? Our neighbours are on VM.
I spoke to the builder who renovated the property, and he pointed out the internet cables that were sticking out of the exterior wall on at the top of the property (on the 3rd floor level). He did however say that these were Cat5 cables - that doesn't seem correct to me - should it be coaxial cables? Could this be the problem?
At the moment all internet companies are refusing to service us and we'd like to get the landlord to address this, but we need more information for this to happen. Thank you in advance for your help.