Forum Discussion

TangoTango27's avatar
TangoTango27
On our wavelength
2 years ago

New Build Installation

Hi There

I am an existing VM customer but I'm moving into a new build in March 2024.  The house that I am moving to is one of 3 new builds that has been built on a plot that previsouly had a single house on it.  The road is already cabled up and most of the neighbours are connected to VM but the post code checker still only has the original house address on it.  So I'm stumped as to how to arrange for an engineer to visit the new property and see how it can be connected to the VM network.

Is there a specific telephone numer I can call or email address I can message?

TIA

Paul Trickey

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi TangoTango27 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.

  • Jonny-M's avatar
    Jonny-M
    Fibre optic
    2 years ago

    Did the developer work with the VM new sites team and install the ductwork from the street to each plot?

    • TangoTango27's avatar
      TangoTango27
      On our wavelength
      2 years ago

      No - I've spoken to the builder and although they've installed Cat5 cabling throughout the house with a patch board in the cupboard under the stairs, they've made no provision for any broadband, TV or telephone connection to the actual house.  I know VM is already available in the road as I have a friend who lives 2 doors down who has VM gigbit broadband, TV and phone 😬  Very irritating really as the brand new drive will no doubt need to be dug up to get a cable to the house.  Any help or advice would be appreciated.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 years ago

        If its not pre-installed then it will cost VM £Thousands to dig up the street to install the ducting etc - they will assess whether they think its worth it just to service one (or at most three)  new customers.  Their marketing department will do a quick cost/benefit analysis - I would be pessimistic if I were in you situation.  Unless you are all prepared to bear/share the costs perhaps ?

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi TangoTango27 

    Thanks for joining me on PM and allowing me to raise this for you.

    The form has been done now and you'll be contacted within 10 working days.

    Best wishes.

      • Adri_G's avatar
        Adri_G
        Forum Team (Retired)
        2 years ago

        Hey, TangoTango27!

        Thanks for letting us know John_GS has nailed it for you with the support he's offered via pm, please do keep us posted on how things go and if you need more help.

        We'll make sure to pass your feedback to John himself too, he'll be delighted. 🙂
        Best regards,