Forum Discussion

Ladylou's avatar
Ladylou
Joining in
4 months ago

New build home

Moving into a new build home next week. My address does not appear on the drop down box anymore. Previously non of the addresses were live but they all are now but mine has disappeared- the irony being I’m the first to move into the street. BT open reach have got box in the house and virgin all cabled into the estate. Builder says all good to go but the system says no. Not getting anywhere with virgin. Can sign up with other providers for the address no problem - just need someone with some common sense to add the address to the system so I can get an engineer booked in please. 

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    I'd order an Openreach service in a heartbeat.  

    Avoiding VM's dire and rapidly worsening offshore Customer Service should be a primary consideration.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Why lock yourself into the ISP that has officially the worst customer service? 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    4 months ago

    Hi there Ladylou 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that your address is not yet available on our site, can I ask if you have called to speak with our sales teams directly on 0800 183 1234? They may be able to arrange a spotter for the address to have it added to our side.