dont hold your breath. VM had a warehouse issue that we think was a flood. They have acted appallingly and not notified customers what is going or or at least briefed customer services.
If you were a quickstart package - you are just in a waiting game for VM to supply to Yodel and then you'll get a tracking number. If you rang CS they may have been creative and said a local engineer would provide the kit instead. This to be taken with a bowl of salt.
But £6.10 per day for compensation and 14 days cool off starts after package delivery.....
Thanks Unisoft for your helpful reply.
Shame VM Forum team seems to have gone quiet too! For a communications company we are not valued customers or existing customers to get a simple answer. Not to have a contingency for a communications company is worse.
Best thing for them would have been to come clean and made a PR statement. Can you imagine the workload this has caused above the original problem in a chain!!
Hi meraip thanks for your post although we're sorry to hear of your concerns raised.
We have had an issue at our warehouse which we are working to rectify, tracking will be updated as soon as your parcel is on its way. We cannot guarantee a specific delivery date, but we are working hard to get your orders to you as soon as possible.
Many thanks
Thanks for the reply, Tom. Might I recommend that somebody urgently shares this information with the team that mans your customer services phone line? They are still giving people 'guaranteed' delivery dates within 24 to 48 hours, and some are still blaming Yodel for the delays when that is clearly not the case (we all know about the ammonia leak on December 1st at the GXO warehouse, it's common knowledge).
It really is about time that Virgin Media started communicating clearly with all employees to present a united front on this issue, and ideally issuing a clear and honest statement accepting responsibility for the consistently misleading promises being made by your CS representatives.
