Forum Discussion

Poovard's avatar
Poovard
Joining in
10 months ago

Neighbors have it, but I can't sign up - why?

VM has been installed in my area over the last few months.

Build activity finished in Feb and neighbours have been able to sign up via the website postcode checker.

For some reason, my address wasn't listed, so I tried the "my address was not shown" link and filled out he form.  I was expecting a call within 10 working days, but that didn't happen, so I'm here to see if I can get any explanation/help.  I did also try phoning, but they really weren't interested in helping and just fobbed me off with "we'll be in touch".

The infrastructure is all overhead on poles and there a pole right outside my house.

Please help!

Thanks,

Mike. 

 

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    10 months ago

    Hi Poovard 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

    • Poovard's avatar
      Poovard
      Joining in
      10 months ago

      Hi Jon

      Thanks for replying - how do I view private messages?  I've not seen anything obvious come through...

      Thanks,

      Mike.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        10 months ago

        You should see an envelope at the top right hand corner if you click this you will see the message 🙂