I'm moving into a new flat but I can't set up my broadband with VM because my address isn't listed, even though the flat above and all my neighbors are. I can't proceed with buying a package because of this
Forum TeamHi Lylin 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear that you are interested in services but your flat isn't listed in our Postcode checker.
If your address isn't listed, you can register your interest via 👉 https://www.virginmedia.com/postcode-checker/results?postcode=null&uprn=null and the team will get back in touch within 7 days to advise if services are available.
Alternatively, we can take the same information and raise it internally for you. I will send you a PM just in case you need some help with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
