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ChrisDel's avatar
ChrisDel
Joining in
15 days ago
Solved

Need to disconnect/move cable due to Building work

Hi I’m trying to find out how to raise issue I need my connection into the house to be disconnected and reconnected after building work or if it can be moved to avoid it. Tried the online help and the call line but get disconnected 

thanks 

Chris

 

 

  • There is a £25 non-call-out fee. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    There is a £25 non-call-out fee. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Hey ChrisDel, thank you for reaching out and a warm welcome to the community, I am so sorry to hear you are stuggling to get through to us.

    As mentioned there is a one off charge of £25 for this, I will send you a DM now.