Hello there. I just received my hub but there is no virgin media box or cable in my apartment. I do seem to have a cable outside the runs to the virgin media box outside but nothing inside. I will need an engineer to install a box. I tried calling that went nowhere and I tried the web chat that I seemed to have got cut off from so i'm trying this route. Help would be appreciated.
Dave
Hi Dave
You could try calling the pre-installs team on 0800 052 1734 and tell them what's happened and request a manned installation.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Hi MoleyMole,
Thanks for your post and welcome to our Community Forums!
Sorry to hear your property didn't have the necessary cables inside to get fully installed!
I can see that you may have already got this sorted through other contact channels, could you confirm if this is right?
If not and you still need help, we can assist!
Thanks,
Meg
Hi Megan_L I need to book an engineer to move where the hub from the outside of the house comes into the house to the other side of the room and a cost of £25 to move it I would be grateful if you could arrange a booking thank you
