Forum Discussion

christopher16's avatar
christopher16
Joining in
12 months ago

Need a longer isolator cable

Hi I’ve just received my start up pack and connected my tv box however I need a slightly longer isolator cable, how do I go about getting one of these?  

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.

    Explain what you need.  You may have to have a manned install to sort this out.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    11 months ago

    Hi christopher16 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel