Forum Discussion

Jake_in_the_Box's avatar
Jake_in_the_Box
Joining in
7 days ago

My Virgin media App

I started a discussion on a cable outside being damaged. I called Virgin on 0345 454 1111. I eventually got through and the issue was logged. The agent said a different team would be in touch to arrange a site visit. No contact 4 working days on and i'm now on hold for 18 minutes so far to find out if anything will be done. The worst part is the conscending recording that says its easy to message an agent in the app. It's not. I'm going a bit loopy. Do any agents check here? I've seen some comments from agents.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 days ago

    If it's an outside cable they may not need to arrange a visit with you. They might just have a look when they get round to it.  Has your service been affected? If not it won't have a high priority. 

  • Martin_N's avatar
    Martin_N
    Forum Team
    4 days ago

    Hi Jake_in_the_box,

    Thank you for your post and welcome to the community. 

    I'm very sorry to the hear the cable hasn't been sorted. 

    We can certainly look into this. 

    I will private message you now to confirm your details. 

    ^Martin