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beezas2000's avatar
beezas2000
Joining in
11 months ago

My property not showing up in postcode checker

Hi All,

Virgin Media infrastructure was recently installed in our street and residents have been getting connected for the last 2 months or so. On the postcode checker - everyone on my street has availability, but not my property. My contract with Plusnet is ending soon and I really need to get signed up to Virgin ASAP. Is there any way of reporting the outage and getting my home connected? This is really frustrating! Help! 

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    11 months ago

    Hi @beezas2000

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you having difficulties , I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon