Forum Discussion

dobbomum's avatar
dobbomum
Tuning in
5 days ago

Moving Virgin equipment to other side of room

Hi. I am looking to move my virgin equipment (tv, broadband, phone) from one side of my room to the other. Couldn’t find any such option on the website so have googled it and lots of results (and ChatGPT) say to call the customer services number to get an appointment for £25 However just tried this and couldn’t find a single option that fitted the description! So, frustrating I was driven to press the cancel my contract button! Also thought I would get the chat icon up at some point with the infamous WhatsApp chat.  So finally thought I would try this lovely forum and see if anyone has tried to do this recently or if someone from virgin is resting this s d can tell me what to do, waiting to book in my new media wall installation so would like to get it sorted!!!!! Thanks 

 

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    5 days ago

    Don't expect any IVR (or automated bot) to cover every permutation.

    Choose the options for "I have a fault" or whatever is closest to "speak to an agent". The IVR is a means to and end, to book a tech visit.

    Otherwise, forum staff should be along in due course.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi dobbomum, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    This is something we can certainly arrange for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    21 hours ago

    Hi dobbomum, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

    • dobbomum's avatar
      dobbomum
      Tuning in
      21 hours ago

      Thanks Kath. Big shoutout to the  virgin community forum staff. Lovely to deal with and always helpful. Only way to deal with   Virgin  customer service needs!  🙌