I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.
Can I book an engineer, I've tried the WhatsApp chat but get nowhere.
Hi Wilson32
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Hi Wilson32 thanks for posting and welcome back to our community.
Thanks for raising with us that you need our field based team to attend your property to extend/relocate your internal cable. As newapollo advised earlier in this thread, there would be a £25.00 call out charge for us to arrange this. I am going to send you a private message to take some details. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
