Forum Discussion

hannahbot123's avatar
hannahbot123
Joining in
17 days ago

Moving the hub

I want to move our hub from upstairs bedroom to downstairs living room. Impossible to book it via the website so can VM please contact me? Happy to pay the fee. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    17 days ago

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Carley_S's avatar
    Carley_S
    Forum Team
    15 days ago

    Hi hannahbot123 

    Welcome to the Community Forums. 

    We can arrange the engineer visit to relocate the hub. As advised, there is a £25 call out charge for these types of requests. This is applied to your next generated bill after the appointment is completed. 

    If you're happy to continue, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.