Hello, I would like to ask a Virgin Media engineer to move my network access point and my router from livingroom to my office, which is from the east side of the house to the west side. I think the engineer may need to relocate cables, it won't be a small.job, will the price remain as same as 25 pounds?
Regards
Hi umeshu96
The £25 non fault call out charge would still cover that work (it used to be £99).
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Forum TeamHey umeshu96,
Welcome to the community and thanks for taking the time to post here on the forums.
I have looked into this and can see that you have been able to arrange a visit to have your router removed and as newapollo advised the charge would be £25 for all callouts.
Kind Regards,
Steven_L
