Forum Discussion

maffixx92's avatar
maffixx92
Settling in
4 days ago

Moving router to upstairs at the back of the house.

Hi

We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what.

I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs.

I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! 

 

Thank you

 

Matthew 

Broadband
Cable
Connection
engineer
Gaming
Help
home
Hub5
install
installation

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Matthew, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Matthew, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the hub isn't currently in the best place for you. When moving the hub, it will depend on a few things, including the external connection and where it comes in to the property. We can book an engineer to come out to discuss things with you and complete the work, if it's possible, however there is a £25 charge for this. 

    In order to arrange that I'll need to confirm some information with you to pass security, so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,