Forum Discussion

mr_mustard47's avatar
mr_mustard47
Joining in
9 months ago

moving hub

Hi,

I'm looking to book a technician to relocate my virgin hub due to changing some room layouts in my house. I can't find any options for me to book this service through my online account or on the phone. Can someone provide support please?

Thanks

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    9 months ago

    Hi mr_mustard47,

    Thank you for your post and welcome to our community forums. We're here to help.

    As newapollo has mentioned, this is something we can help with by sending out an engineer to perform the rearrange of your install set up, but there would be a £25 call out fee to do this.

    If you're happy to accept that fee and proceed, please answer the private message I'll be sending your way shortly and we'll go from there.

    Thanks,