Forum Discussion

Chamito's avatar
Chamito
Joining in
11 months ago

Moving Hub router from room

Hello,

I want to move the router from the room where it was originally installed to a different room.

I understand there is a fee to be paid. How can this be arranged?

Thanks in advanced.

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Yes there will be a non-fault call out fee of £25. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Chamito 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to arrange this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Tudor 👍

    Regards,
    Daniel