sacoldicott
2 years agoJoining in
Moving house, next door can get Virgin but I can’t
Hi, I’m hoping someone from Virgin may be able to help. My mom is a Virgin media tv and broadband customer and very happy with it. She is going to be moving house and where she is moving to is showing that she can’t get Virgin, however the property she backs onto, literally 12 feet away can. This house has a different postcode and I wonder whether it is possible to get Virgin to look at a location map rather than just go with postcode? We are in a full fibre area with no cable. Many thanks for any assistance.