Forum Discussion

marcoss's avatar
marcoss
Joining in
2 years ago

Moving house - service not working

I just moved to a new house and I need the broadband service to work URGENTLY

I filled out the moving house form on Tuesday 19/12. They were supposed to get in touch with me 48 hours later, but they didn't.

I moved today, tried to install the hub, and I'm having a red light flashing, I'm guessing the service is not yet activated in the new address.

need help URGENTLY

ACC number [REMOVED]  

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Unfortunately for Virginmedia support, a promise of 48 hours is not a guarantee.

    You may have to try calling them again.  Bear in mind that there will be a new account number at the new address. 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey marcoss,

    Sorry to hear that this has been ongoing for you, have you been able to get this resolved or are you still having issues with your internet?

    Joe

    • marcoss's avatar
      marcoss
      Joining in
      2 years ago

      still can't connect, it seems my account is still pointing to the old address.

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        2 years ago

        Hello marcoss.

        Thanks for replying. 
        Sorry to hear the service is still not working.
        I can look into this for you. 
        If you don't mind, I will need to send you a private message to pass security. 
        If you can check the Logo top right of your screen that would be great. 
        Regards     
        Gareth_L