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farhanyounas5's avatar
farhanyounas5
Joining in
4 days ago

Moving Home

Hello,

I went to view a property today to rent and the landlord and I agreed that we could have the property and move in when ready provided the normal checks. I said i would check broadband as i work from home and require a consistent stable connection to be able to work. 

Upon checking the address it says not available in the area. When i called Customer services, they said they can send an engineer but i would have to wait 6-8 weeks. But didnt explain what would happen next. 

i don't want to agree to moving into the property and pay all included fees, without some hope i can get a full fibre into the property.

What would you advise or who in virgin media could help with this?

1 Reply

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi Farhanyounas5👋
    Thank you for posting, welcoming you with big virtual arms onto the Community Forum 🤗

    This will take you to our service availability page, where you can enter your address or postcode to see if our service is currently offered in your location.

    If you’d prefer to speak with someone directly, our friendly team is also happy to help. You can give us a call on 👉 0800 183 1234, and they’ll be able to confirm whether your area is serviceable and answer any other questions you may have.

    Let us know how you get on.