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JohnMac1875's avatar
JohnMac1875
Joining in
2 months ago

Moving home, no service

Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. 

Did a quick search on Virgin Media website and found they serve number 2 on my street, I'm number 10. Is this a mistake and is there any way I can look into this? 

I’ve also spoke to someone who lives in the same vacinity and they have 1GB service from Virgin. 

I’d love to stay with Virgin. 

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey JohnMac1875, thank you for reaching out and we are so sorry to hear about this servicing issue.

    To confirm who advised this?

    Also if you look at the new address here does it state it can be serviced? Cheers

    • JohnMac1875's avatar
      JohnMac1875
      Joining in
      2 months ago

      Hi, Matthew 

       

      So, 1 and 2 Old Course Gate are listed as serviceable, I’m [REMOVED], so just a few doors down. 

      I have an engineer visiting on Monday to see if they can connect the new place. I called back and spoke to another agent who arranged it. 

      I’m hoping it all works out and it’s just an issue with the property not being listed. 

      Thanks

      John

      [Mod - personal details removed]

       

  • JohnMac1875's avatar
    JohnMac1875
    Joining in
    2 months ago

    So, met the engineer today, it showed on his pad that there is a line going into the property, these are usually accessible from the street but he couldn't see it immediately and it might be buried over. 

    Engineer advised he needed to speak to his manager about it and would give me a call back to advise. 

    Never received a call. Is there any way to see what the engineer reported when closing the job? Or request a call back from the engineer to discuss? 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi JohnMac1875 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with service to your home. So that we can look further into this for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina