Forum Discussion

JohnMac1875's avatar
JohnMac1875
Joining in
4 days ago

Moving home, no service

Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. 

Did a quick search on Virgin Media website and found they serve number 2 on my street, I'm number 10. Is this a mistake and is there any way I can look into this? 

I’ve also spoke to someone who lives in the same vacinity and they have 1GB service from Virgin. 

I’d love to stay with Virgin. 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 hours ago

    Hey JohnMac1875, thank you for reaching out and we are so sorry to hear about this servicing issue.

    To confirm who advised this?

    Also if you look at the new address here does it state it can be serviced? Cheers