We’d like to move our Virgin wall socket so that we can move our TV and router to another part of the lounge (in the long run, using a long cable will be an eyesore). How do we go about this? Have tried to ask via chat a couple of times but the wait times have always gone past the working hours of the customer support team so no joy there.
Hi CaptainNeil
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Forum TeamHi CaptainNeil thanks for posting and welcome to our community.
Sorry to hear that you've been unable to make your arrangement to relocate your socket. And for any inconvenience this may have caused. I would like to help you make this arrangement. So that I can take some details, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
