Forum Discussion

annie5163's avatar
annie5163
Joining in
2 months ago

Move router

Hi new to this but wanted to book an engineer to come and move or put another one in the living room but on the other side of the room, will someone from virgin pick this up and contact me please 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    VM will certainly do it for a fee of £25. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Tudor's avatar
      Tudor
      Very Insightful Person

      Report as a fault, just hang on the phone

    • Beth_G's avatar
      Beth_G
      Forum Team

      Hi annie5163

      Thanks for your post. welcome to the Community Forums.

      Sorry to hear you've been struggling to get some help booking in a relocation visit. I've dropped you a private message so I can arrange this with you.

      Thanks,

  • Hi annie5163

    That appointment is all booked in for you for the requested date.

    Let me know if I can help you with anything else 😊

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey annie5163, thank you for reaching out and this charge would get added to your bill yes.