Move hub / second box
Hello Forum team
can someone help me book this in, they can’t do it over the phone
thanks
Forum Discussion
14 Replies
"they can’t do it over the phone "
YES they can, that’s the prime place for requests. Don’t be put of by customer services.Hi Tudor,
Wasn’t aware you’d tapped my phone line, are you a spy or just someone that hang around the virgin media community in their spare time?
Hasbulla wrote:Wasn’t aware you’d tapped my phone line, are you a spy
Interesting conspiracy theory, but alas not. No-one's tapped your phone line, this is a public internet forum open to anyone to read and post on.
This is primarily a user-community forum where VM staff support when peer-based help has been exhausted. Tudor is a user just like you or I. If you don't call back into CS as suggested, VM staff should respond in a day or so.
I don't see any response such as you describe.
VM CS can be quite variable at times, and many first-time or inexperienced users may genuinely not know whether to believe what agents tell them or not.
I don't see anything wrong with what Tudor posted, but the staff should be along shortly in any case.
Thanks for your input Japitts, it’s been invaluable.
I was just stating fact, if you don’t like it, that’s your prerogative.
Every single query / question on this community could probably be resolved over the phone.
But why do people come here? Because sometimes it doesn’t happen.
you assumed I’d not tried and sent a snarky reply, it added 0 value to my original question or the thread.
You are literally spending your spare time on a broadband providers forums being smart with people that want genuine help, it’s a bit weird if you ask me.
Hasbulla wrote:You are literally spending your spare time on a broadband providers forums being smart with people that want genuine help, it’s a bit weird if you ask me.
Except for staff replies, every other user on this forum is spending their spare time responding to other users who want help. Myself included. Multiple other support fora - including many others I'm active on - have a very similar setup.
Many users on here could feel quite insulted by your comment. All of which detracts from the original query on this post that is pending a staff response, but could perhaps be some food for thought.
Big thanks @joseph_b
After two calls to CS unable to get this resolved the community team smash it out of the park and get it all sorted.
