In just received my package and it’s missing the isolater cable, can I just buy a random one or does it have to be specifically a virgin one. I’m a second year university student and I’ve just moved in to my new house so I’m just trying to work out where to go from here
You need to get VM to supply one as it’s built into the cable. However some older properties have the isolator installed in the wall socket.
Hello Martur555.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with the missing isolator cable.
I'd like to investigate this for you, if you haven't already been in touch with our team.
If you don't mind, I'll need to send you a private message to pass security, just in case you still need this sorting.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
