I ordered a hub for the new house last week. We have just moved in today and haven't heard anything regarding when it will arrive. I tried online chat but that was not helpful. I then tried calling, but I need an account or telephone number to get through, to which we have neither. Please could somebody let me know where our new hub is?
Hi Hayleyeap
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
If you are expecting just a Hub for self install, that assumes the house already has a Virginmedia connection installed. Have you confirmed it is there?
Hi Hayleyeap 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry you've not heard anything regarding when the Hub will arrive and about the poor experience you've had 😔
Have you received a tracking number since you posted? If so, you can track your parcel here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
