Hi kinodmer,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some issues when trying to do a package review. New customer discounts wouldn't be available on existing customer accounts so it's likely there was a matching discount suitable for your account when you renegotiated your price.
If the team haven't been able to match it this time, this would be due to there being no matching discounts. We can have a look here to see what the best offer is though but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,