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Redsafety's avatar
Redsafety
Joining in
2 months ago

"looks like we've lost connection"

Hi all,

My virgin connect App reports can't find my hub 5 and "looks like we've lost connection"
This was after I used the App to reboot my hub due to poor speed reports.
The hub did reboot and I have the internet. I have manually rebooted the hub but still get the error on the App.
I have logged out of my account, uninstalled and reinstalled the app but still got the error.
Any advice would be gratefully appreciated.

PS

Using VM real speed webpage reports the hub speed so no problem in that respect just the APP. 

2 Replies

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  • Redsafety's avatar
    Redsafety
    Joining in
    2 months ago

    All working now. So I have no idea of went went wrong or how it was fixed 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      31 days ago

      Hi Redsafety, thank you for your posts.

      We're sorry to hear about the problem you were having, but we're glad it's now resolved.

      What was the last thing you tried before it became apparent it was working again?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel