Hi,
I have had volt for 2 weeks, I have just trued to test the speed I'm getting but the virgin media connect app says I'm not at home (I am, I'm also connected to the hub). It says if you can't use the app to go on www.samknows.com/realspeed, so I did but that says it can't run the test on my network.
I doubt I'm getting the speed I should be in two of our rooms and so will want the WiFi pods but I can't get them until the app works. Help.
John
Are you on the same Wifi band as the Hub? Also do not use any VPN's or iOS Private Relay. Just double check these things before trying the app again. Have you any other devices you can try Samknows on?
Hi did you ever get this sorted iv had same issue mainly if I'm upstairs it's a nightmare and making me want to change providers
Forum TeamHey Mckay18, thank you for reaching out and a very warm welcome to the community, I am sorry to hear you are having issues ordering a pod.
Let me send you a DM and we will get this sorted out for you, they are free if you are volt customer or 1GB otherwise £8 per month.
