As per the title really - Live in a block of flats, upstairs neighbour has VM services already (Phone & Internet I believe). Can place an order to other flats in the building (5 total) but not mine. I am on the same "Side" of the building as flats I can see available to order to. Need help looking into this if possible please
Hey Davep5,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to place an order for our services, I would be happy to take some details from you and get this checked with our expansion team. I will send over a private message in a moment. Please look out for this and we can get started.
Kind Regards,
Steven_L
Thanks for coming back to us Davep5, I'm not sure why the team haven't yet got back to you, I will try to get this chased with them today for an update or for them to reach out to you with an update.
Kind Regards,
Steven_L
Just fyi, still nothing.
Hey Davep5 Thanks for the reply.
Sorry about this 😢.
Have you checked your email in your SPAM / Junk folder for anything for a call back request?
Alternatively you can request a spotter via our sales team and they can directly arrange an appointment for you: 0800 183 1234. Give them a ring and they'll book one for you.
Let us know.
Kind regards.
Hi Ilyas, tried that before jumping on this forum.
Had arranged with the sales team but they told me nothing would likely come of it because I don't own the building, although I've confirmed upstairs have VM already and the landlord is happy for any work to be done to facilitate connection. I've also got confirmation from the management agent for the building. Unsure what's going on.
Thank you for that information Davep5. I can see we have already passed this information onto the relevant team. Was a spotter arranged by the sales team?
^Martin
