Forum Discussion

lmutch2523's avatar
lmutch2523
Just joined
4 days ago

Issues with wall socket

There is no connection coming from my wall socket in the house. Tried to contact the number given as need an engineer to look at it now but when phone it keeps saying that it doesn't recognise my account no. even though its one provided on the email sent! Also tried registering my account online to request engineer and also having issues with that as well. So at this point I have no one to contact and no WiFi. Still within 14 day cooling period so if can't get it fixed ASAP then I'll need to cancel. 

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    24 hours ago

    Hi lmutch2523,

    Thanks for your post and welcome to our community.

    We're sorry to hear you've been unable to connect the service.

    Have you spoken to the team since posting?

    Do you still require an engineer visit to connect the service?

    Please pop back to us when you can. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    If this is a new installation you could try calling the pre-installs team on 0800 052 1734 and tell them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)