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andrewmalpass's avatar
andrewmalpass
Joining in
3 months ago

Issues with regular drop outs

I have an issue where I am getting regular dropouts.

I have had the cable to the house replaced and a connector in the cabinet was also fixed just after new year. It was pretty stable from that point until the service went down last monday just after a huge thunder storm.

Since then I have been seeing intermittent disconnections again.

I have a technician booked for Monday. I am wondering what to say to them, as they will probably measure the signal and say it looks fine.

I was using a TP link mesh and my hub was in modem mode and I was getting constant reconnections. 

I was advised to turn the hub back to router mode and use my mesh as an access point. I was getting fewer but still very frequent drop outs. 

I removed the mesh and have been testing using only the vm hub wifi for the last day or so. It is far more stable but I just had a drop out and I copied the following logs from the router:

1 02/01/2025 00:28:06 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 2 02/01/2025 08:28:01 68010300 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 3 02/01/2025 08:28:01 68010600 Notice DHCP Renew - lease parameters tftp file-cmbus-vmdg620-bbt093-b.cm modified;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 4 01/01/1970 00:01:19 82000200 Critical No Ranging Response received - T3 time-out;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 5 02/01/2025 16:13:45 90000000 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 6 02/01/2025 16:13:45 73040100 Notice TLV-11 - unrecognized OID;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 7 02/01/2025 16:13:45 68001102 Critical Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 8 02/01/2025 16:13:49 73050400 Warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 9 02/01/2025 16:13:49 82001100 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 10 02/01/2025 16:13:49 82001200 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 11 02/01/2025 16:13:50 82001100 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1; 12 02/01/2025 16:14:02 67050300 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

 

1

02/01/2025 00:28:06

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

2

02/01/2025 08:28:01

68010300

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

3

02/01/2025 08:28:01

68010600

Notice

DHCP Renew - lease parameters tftp file-cmbus-vmdg620-bbt093-b.cm modified;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

4

01/01/1970 00:01:19

82000200

Critical

No Ranging Response received - T3 time-out;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

5

02/01/2025 16:13:45

90000000

Warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

6

02/01/2025 16:13:45

73040100

Notice

TLV-11 - unrecognized OID;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

7

02/01/2025 16:13:45

68001102

Critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

8

02/01/2025 16:13:49

73050400

Warning

REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

9

02/01/2025 16:13:49

82001100

Warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

10

02/01/2025 16:13:49

82001200

Warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

11

02/01/2025 16:13:50

82001100

Warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

12

02/01/2025 16:14:02

67050300

Warning

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=fc:77:7b:27:0e:10;CMTS-MAC=00:eb:d5:21:4f:24;CM-QOS=1.1;CM-VER=3.1;

2 Replies

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  • andrewmalpass's avatar
    andrewmalpass
    Joining in
    3 months ago

     

     
    OFDM Downstream Overview
    Receiver FFT type Subcarr 0 Frequency(Hz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
    0 NA NA NO NO NO NA
    1 4K 367600000 YES YES YES -1.500000
    Upstream Overview
    Port ID Frequency (Hz) Modulation Potencia (dBmV) Channel BandWidth
    1 23600000 64QAM 45.020 5
    2 30100000 64QAM 45.020 4
    3 36600000 64QAM 46.020 3
    4 43100000 64QAM 46.020 2
    5 49600000 64QAM 46.020 1
    OFDM/OFDMA Overview
    Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
    0 OPERATE 0.2407 9.2835 10.0000 48.4588 40.5000 2K
    1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

    Downstream Overview
    Port ID
    Frequency (Hz)
    Modulation
    Potencia (dBmV)
    Channel
    SNR (dB)atio (dB)
    Bytes
    Correcteds
    Uncorrectables
    1
    138750000
    QAM256
    -0.500
    1
    40.366
    1314313365
    0
    0
    2
    146750000
    QAM256
    -0.500
    2
    38.983
    836632
    0
    0
    3
    154750000
    QAM256
    -0.099
    3
    40.366
    872471
    0
    0
    4
    162750000
    QAM256
    -0.200
    4
    40.366
    862413
    0
    0
    5
    170750000
    QAM256
    -0.200
    5
    40.366
    881716
    0
    0
    6
    178750000
    QAM256
    -0.200
    6
    40.366
    849613
    0
    0
    7
    186750000
    QAM256
    -0.200
    7
    40.366
    858980
    0
    0
    8
    194750000
    QAM256
    -0.099
    8
    40.946
    870193
    0
    0
    9
    202750000
    QAM256
    -0.099
    9
    40.366
    562485
    0
    0
    10
    210750000
    QAM256
    -0.099
    10
    40.366
    589332
    0
    0
    11
    218750000
    QAM256
    -0.099
    11
    40.946
    658128
    0
    0
    12
    226750000
    QAM256
    -0.299
    12
    40.366
    556754
    0
    0
    13
    234750000
    QAM256
    -0.500
    13
    40.366
    554994
    0
    0
    14
    242750000
    QAM256
    -0.599
    14
    40.366
    668315
    0
    0
    15
    250750000
    QAM256
    -0.700
    15
    38.983
    665145
    0
    0
    16
    258750000
    QAM256
    -0.599
    16
    40.366
    700725
    0
    0
    17
    266750000
    QAM256
    -0.500
    17
    40.366
    693318
    0
    0
    18
    274750000
    QAM256
    -0.200
    18
    40.366
    685333
    0
    0
    19
    282750000
    QAM256
    0.000
    19
    40.366
    694676
    0
    0
    20
    290750000
    QAM256
    0.099
    20
    40.366
    696750
    0
    0
    21
    298750000
    QAM256
    0.000
    21
    40.366
    694100
    0
    0
    22
    306750000
    QAM256
    -0.099
    22
    38.983
    584154
    0
    0
    23
    314750000
    QAM256
    -0.200
    23
    38.983
    544821
    0
    0
    24
    322750000
    QAM256
    -0.599
    24
    38.605
    574779
    0
    0
    25
    330750000
    QAM256
    -0.900
    25
    38.605
    837582
    0
    0
    26
    338750000
    QAM256
    -0.799
    26
    40.366
    784940
    0
    0
    27
    346750000
    QAM256
    -1.099
    27
    38.605
    843983
    0
    0
    28
    354750000
    QAM256
    -1.200
    28
    38.983
    843672
    0
    0
    29
    362750000
    QAM256
    -1.000
    29
    38.983
    835948
    0
    0
    30
    370750000
    QAM256
    -1.000
    30
    38.605
    887174
    0
    0
    31
    378750000
    QAM256
    -1.000
    31
    38.983
    823867
    0
    0
    32
    386750000
    QAM256
    -1.000
    32
    38.983
    851524
    0
    0
    33
    442000000
    UNSUPPORTED
    -0.599
    159
    38.983
    836632
    0
    0

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      3 months ago

      Hi andrewmalpass 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your Hub. Looking at the readings, some of the markers suggest that you are using a Hub that is not domestic. Are you a Virgin business customer?

      Did the engineer come and resolve your issue yesterday?