For the past few weeks, my WiFi drops regularly and the modem occasionally reboots. The router log shows multiple entries for the following. Does this require an engineer visit as I have read?
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| SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM- |
Post up all of the hub data...
just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, just check for a known fault on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Which model of VM Hub is behaving like this ?
