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solidarityk's avatar
solidarityk
Just joined
8 hours ago

Issue with initial install

Hi all,

Just needed some help, I've had issues with my install and due to my job I cannot get an engineer out till the 6th of September as this is the earliest they can do where someone will be at home within working hours, sadly because I work at a school in a different city I wouldnt be home in their operational hours.

 

But I want to enquire on here if there may perhaps be a simple fix.

So effectively this is the only thing I can see that resembles a wall socket and it seems that the plug is damaged beyond use, but it also seems to be like the home hub connect is there anywhere or anyplace where I could get this replacement without waiting till the 6th for an engineer.

Many thanks, Ash

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2 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    7 hours ago

    Are you saying that adapter connects to the wall socket? For it seems to me to be an adapter for an HDU (a powered splitter).

  • Client62's avatar
    Client62
    Alessandro Volta
    6 hours ago

    We have one of these, it is the 12 volt PSU for the (external) ONT in an RFoG connection.
    I have not yet seen a similar device to buy. 

    I came to the conclusion my only emergency option would be to buy a
    12v PSU of at least 500ma and remove the supplied plug,
    replacing it with a soldered on F-Socket.