Forum Discussion

cambs's avatar
cambs
Settling in
2 days ago

IP issue

Lots of older posts on this with no definitive answer so I thought it might be worth reposting.

I'm in Cambridgeshire. 

A 'where is my IP' search shows that I'm in London.

Because of this I can't view some Netflix shows.

ie. "blocked because it looks like you're using a VPN". 

I don't have a VPN.

Any updated help/advice?

Thanks!

3 Replies

  • The IP showing as London won't be the cause as it's still a UK city so will not prevent access to Netflix UK. It would only cause a problem if the location was showing somewhere abroad. 

    If you look on https://whatismyipaddress.com/ (ideally on a device that displays the VPN message on Netflix) does it show the ISP as Virgin Media Limited? 

    • cambs's avatar
      cambs
      Settling in

      Just checked again......its in Portsmouth now. 

      But yes it's shows Virgin Media Limited.

       

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi cambs​ 

        I agree with cje85​ since your location is still showing as UK and your IP is still VM then this won't be preventing access to Netflix. 

        It might specifically be an error caused by Netflix themselves and not any other sites or apps.  Have you had any issues accessing any other apps/sites?

        It's possible that the IP address allocated to your internet connection is one that's wrongly listed by Netflix as a proxy IP. Netflix have been told numerous times to check the accuracy of their proxy lists from other ISP users as well as VM.

        Although you say that you don't have a VPN it's very possible that you have one running in the background without being aware of it as some AV programs install  them automatically as part of their own program, also some programs add them as browser extensions.

        Removing browser add ons and extensions that you weren't aware of, and clearing the browser cookies and cache (which can become corrupted) can remove VPN's and their traces

        You can ask to amend the https://whatismyipaddress.com/ database with your correct location by clicking on the link "Update My IP Location" which you will find just below the map on that page. This opens another page which advises some Pro's and Con's of why locations can be good or bad along with another to Proceed with updating the location.  Once that site updates then it will be passed to others to correct the location information.