Lots of older posts on this with no definitive answer so I thought it might be worth reposting.
I'm in Cambridgeshire.
A 'where is my IP' search shows that I'm in London.
Because of this I can't view some Netflix shows.
ie. "blocked because it looks like you're using a VPN".
I don't have a VPN.
Any updated help/advice?
Thanks!
The IP showing as London won't be the cause as it's still a UK city so will not prevent access to Netflix UK. It would only cause a problem if the location was showing somewhere abroad.
If you look on https://whatismyipaddress.com/ (ideally on a device that displays the VPN message on Netflix) does it show the ISP as Virgin Media Limited?
Just checked again......its in Portsmouth now.
But yes it's shows Virgin Media Limited.
Hi cambs
I agree with cje85 since your location is still showing as UK and your IP is still VM then this won't be preventing access to Netflix.
It might specifically be an error caused by Netflix themselves and not any other sites or apps. Have you had any issues accessing any other apps/sites?
It's possible that the IP address allocated to your internet connection is one that's wrongly listed by Netflix as a proxy IP. Netflix have been told numerous times to check the accuracy of their proxy lists from other ISP users as well as VM.
Although you say that you don't have a VPN it's very possible that you have one running in the background without being aware of it as some AV programs install them automatically as part of their own program, also some programs add them as browser extensions.
Removing browser add ons and extensions that you weren't aware of, and clearing the browser cookies and cache (which can become corrupted) can remove VPN's and their traces
You can ask to amend the https://whatismyipaddress.com/ database with your correct location by clicking on the link "Update My IP Location" which you will find just below the map on that page. This opens another page which advises some Pro's and Con's of why locations can be good or bad along with another to Proceed with updating the location. Once that site updates then it will be passed to others to correct the location information.
Forum TeamHi cambs
Welcome to the Community Forums.
Sorry to hear of your concerns with your IP and access to Netflix.
Have the steps and advice kindly offered by newapollo here been able to help and resolve your concerns at all?
If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having this issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Hi @Carley_S
I'm afraid not, no.
So thank you for checking in, but no.....no further along. Netflix just bounced it straight back to VM with the usual "talk to your ISP". Maybe they're right that the responsibility lies with VM.....I have no way of knowing.
Have you checked the Public IP displayed at https://whatismyipaddress.com/
matches the IPv4 address of your VM Hub ?
In my Hub's admin menu this is at :
Admin --> Info : IPv4 address xx.xx.xx.xx ( this is the real Public IP & it is very stable for us )
Do any of these apply :
1) Apple Private Relay is a type of VPN.
2) Norton Antivirus Package appears to use some kind of Web Proxy or VPN.
3) Android DNS changers are also VPNs.
Thanks for this. They don't match!
What's that all about, then?
Also, the 3 suggestions don't match.
Find out why the two IP's differ.
Failing that provide chapter and verse on the type of kit you are using & the browser etc etc ..
