Hi started a new deal on 9th October 2024,they give me a new remote and new speed 350 ,nothing but trouble not getting the speed I should have ,then they sent me a white pod ,still not getting the speed I should be getting checked the app connect run speed test 140 there saying it's intermittent internet been like this since the new deal 😡
What are speeds like on a computer/laptop connected to the Hub directly on an ethernet cable?
Also don’t forget the WiFi speed guarantee is only 30mb.
Hi bi1 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having 😔
If you could please answer the question asked by jbrennand, that'd be much appreciated.
Advice on how to fix slow internet speeds can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
