I wish I could get help I've been phoning every day for 6 days straight,I've spoken to maybe 20-30 different agents and not one can understand or do their jobs properly.
And I was openly lied to be the installation engineer
I will have no choice but to cancel my TV and broadband if this doesn't get sorted
You may be able to get some help on here but you would do best to outline what the problem is. It will save a VM person asking when they get to your topic (usually in a few days from first posting).
I moved home and transferred my 360 volt multi room deal with me.
BUT the installation engineer tom told me that virgin no longer did the mini box and I would have to have a stream box fitted
But I would have to change my contract to the stream box as customer service had set it up wrong.
I then spent 3 days of multiple calls trying to get my contract changed eventually the oxygen thieves finally sorted it and arranged for two box's to be sent
The day they arrived only 1 arrived and I was upset and fed up, and called again to see why the other hadn't been sent, I got passed through 3 different oxygen thieves only to be told that the mini box was still a thing and I didn't even need the stream box's
Hopefully the chap I spoke to last has changed my contract back to the original contract and ordered an engineer to fit it next week.
I'm not convinced this will happen but the customer service procedure of transferring calls between different departments and countries is an utter and complete shambles
Thanks for clarifying. Sorry to see that there was some confusion from the team regarding the TV service. I'm sure the team will have rectified this for you as advised. However, I'll be happy to double check this for you so I'll pop you a PM to confirm your details.
Regards
Nathan
