Installation Delayed - Contact Links Not Working
Hi
My mum is due to have Virgin Media broadband installed tomorrow, today someone from Virgin turned up to see if they would need a 1 man team or a 2 man team.
About an hour ago my mum received a text message from Virgin to say the installation is delayed, the message instructed her to go to: www.virginmedia.com/boundary and tap chat to us.
She doesn't have a smart phone so she tried going on to the website on her laptop, when she does that, there is no chat to us link, there are 2 tell us about your property buttons but when she clicks them nothing happens.
There was a message us link but from how she described it that just brings up a box with a QR code on it.
Is there a way she can contact them by email? or will the tell us about your property link start working soon?