Impossible to get through to report broken equipment
The box outside my property is broken and I have been unable to speak to an agent to get this rectified. Is there any agents on here that can help please. A very frustrated customer!
Forum Discussion
The IVR they now use it terrible, i seems to be design in such a way to prevent the option of speaking to someone. I've found the only way to get through to a human is attempting to connect the cancellations team, even that can take about 15 minutes to get through the IVR.
Took me over 5 minutes to be given the option to actually speak to someone!
Thanks for your post, sorry for the delay in replying to your message.
We can look at getting the external box fixed for you on here.
If you don't mind, I’ll need to send you a private message to pass security first.
If you can check the envelope top right of your screen, that would be great.
Regards
Gareth_L
You're quite right, of course. Customers are just a nuisance, to be avoided as much as possible.
Hi Lamontco77
The phone lines have been busier than normal today due to a broadband outage which has now been fixed.
You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
They might ask you to post a picture of the broken omnibox.
