Forum Discussion

DerbyAS's avatar
DerbyAS
Settling in
4 days ago

I just want to book an engineer but Virgin make it so difficult

I joined Virgin for Broadband and TV, swapped over from Sky, they switched me over during the night and the white cable is impossible to go into the socket. It kept dropping out so now the little pin bit of the cable is bent and unusable.

I'm happy to pay for an Engineer visit but it seems this is an impossible task.

We now have NO internet or TV at home.

Thanks Virgin - outstanding customer service - I'm so glad I moved.....

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hello DerbyAS

     

    Sorry to hear of the cabling issues and loss of service, we appreciate you raising this via the forums and welcome to the community.

     

    We can see you have spoken to the team since posting, we trust they were able to help with this during the interaction. If you need further assistance please let us know.