I just received a new hub5 today and it's not connecting to the internet it's just flashing blue light I checked all the connections and they are fine can anyone help?
Should just be a case of plug it in turn on and wait.
is the hub 5 a upgrade from your old hub?
Have you phoned Customer Support on 0345 454 1111 ?
No I didn't know where to get the phone number so thanks
Forum TeamHello robo567
Sorry to hear of the connection issues following receiving your new Hub 5, we appreciate the confusion this can cause and you taking the time to raise it via the forums.
It's been a few days since your post, has this improved at all during that time? Were you able to call the Activation number as advised by newapollo to get this up and running?
Let us know if you need further assistance.
