I just received a new hub5 today and it's not connecting to the internet it's just flashing blue light I checked all the connections and they are fine can anyone help?
Have you phoned Customer Support on 0345 454 1111 ?
Have you phoned Customer Support on 0345 454 1111 ?
No I didn't know where to get the phone number so thanks
Does your old hub still work if you reconnect it?
It's possible that the new hub5 needs activating.
Try calling 0800 953 9500 which is the activation line.
Have the hub5 serial number (should be on a sticker on the base) along with your account number and area number which can be found on your bills and contract
Thanks I called that number and they activated it at there end, you have to pass security questions to get it activated, thanks again, all good now.
Forum TeamHi robo567,
Thanks for coming back and updating us. We're happy to hear the new hub has been activated now.
If you have any further issues, pop back and let us know.
Many thanks,
Should just be a case of plug it in turn on and wait.
is the hub 5 a upgrade from your old hub?
