Forum Discussion

nicole99's avatar
nicole99
Joining in
11 days ago

I got a new hub yesterday

I got a new hub delivered yesterday. I was told it just needed plugged in and it would be ready to go. It’s been flashing green all night so I called virgin media to help. Put on and off hold. I would just like an engineer to come out and look at it. But the man on the phone is just asking me to reset it, turn it off and on. There is no option to book an engineer on the app or on the phone! Everything is automated. Is there a separate number I can call to book an engineer?

Broadband
Connection
install
installation
new customer

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 days ago

    Plug the old hub in.

    If that's still working it means that the new hub hasn't been activated yet.  Then either wait until that stops working and plug in the new one, or  plug the new one in again and then call 0800 953 9500 which is the activation line and have the new hub serial number (should be on a sticker on the base) along with your account number and area number which can be found on your bills and contract handy.

     

  • nicole99's avatar
    nicole99
    Joining in
    4 days ago

    Thank you for responding. I got an engineer out and he sorted it I wasn’t with Virgin Media before. I was with BT.