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AnastieByte's avatar
AnastieByte
Tuning in
6 months ago
Solved

Hub 5x installed yesterday but poor wifi in 2 rooms- I need a couple of pods

Hi

Installer did not check wifi range when installed. Since he left yesterday I have poor or no wifi in 2 areas of my home. I cant use the virgin app to test this as it wont connect to my router. But I understand networking and IT so I can see its poor range/signal in those rooms.

Therefore I require 2 pods sending out to help. Can someone private message me to arrange this please?

  • Adduxi's avatar
    Adduxi
    6 months ago

    I believe the Pods for the Hub 5X need to be the Black Pods?  Personally, if you know IT I would advise you to use your own PoE type access points.  The management software for the Pods is non existent as far as I know?  Yes, I know there is the Connect App, but it's not management software IMHO.

    If you really want to use the Pods, just wait here a day or two for a VM Mod to pick this up and  discuss directly with you.  The official route, btw, is to scan your property with the Connect app, and this should allow you to order the first Pod.  However as the Hub 5X needs the Black Pods(?) it may be best to wait for a VM Mod.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    I believe the Pods for the Hub 5X need to be the Black Pods?  Personally, if you know IT I would advise you to use your own PoE type access points.  The management software for the Pods is non existent as far as I know?  Yes, I know there is the Connect App, but it's not management software IMHO.

    If you really want to use the Pods, just wait here a day or two for a VM Mod to pick this up and  discuss directly with you.  The official route, btw, is to scan your property with the Connect app, and this should allow you to order the first Pod.  However as the Hub 5X needs the Black Pods(?) it may be best to wait for a VM Mod.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    Don’t forget unless you use an Ethernet cable back to the hub, pods should be equal distance from the hub and the target location. 

  • AnastieByte's avatar
    AnastieByte
    Tuning in
    6 months ago

    Thanks for the replies. I would like a mod to pick up my pod request please.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      6 months ago

      It can take another 2 days before a VM staff member gets to your post, best to phone customer services. VM only dispatch 1 pods at a time, so you will have to go through the systems again.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      6 months ago

      Hey AnastieByte, thank you for reaching out and I am sorry to hear this,

      I can see very recently you was in PM with my colleague please do feel free to go back to this chat to order one.

      • AnastieByte's avatar
        AnastieByte
        Tuning in
        6 months ago

        Hi Matt

        No the PM was about my contract before the install. Nobody has responded yet to my pod request