Forum Discussion

Simjem97's avatar
Simjem97
Joining in
2 years ago

Hub Move

Hello,

When the WiFi was installed in my home, we were not asked where it needed to be installed, and as a result has been installed in a less than ideal location in the living room. 

When the Engineer visited last due to an issue with the WiFi, which has since been resolved, he mentioned he would message his manager regarding the request to move the hub - unfortunately, I didn't hear back.

Please could I be helped move forward with the request for the Hub move to a more suitable location.

Thanks

2 Replies

Sort By
  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Simjem97 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    We would be more than happy to look at arranging an appointment to move your Hub if you would like, however there is a charge for an appointment of this nature for £25. 

    If you would like us to arrange the appointment please do let us know and we will be happy to pop across a DM.