Forum Discussion

ieuan2004's avatar
ieuan2004
Joining in
5 months ago

Hub is flashing green light and not connecting to internet

I just got my hub this evening and after setting it up it has been on a continuous cycle of flashing green, solid white, flashing white and then back to flashing green, it has been like this for several hours, it's the hub box 3, any help would be greatly appreciated 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi ieuan2004 

    The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

    If so have your account and area number handy, and the hub serial number.

  • Hello ieuan2004

     

    Thanks for taking the time to post on the forums in regards to your recent delivery, set up and subsequent connection issues, we understand the confusion. Welcome to the community.

     

    It's been a few days since your post, were you able to follow newapollo's advice and call the activation line? If so did this resolve the issue?

     

    Let us know if you need further assistance.