Came home to my broadband not working. Red light flashing. Reset the system with reset button and internet comes back on for around 20 seconds (white light ) then flips back to red again. Rang virgin ; escalated to tech team and now have to wait for a call back by end of day. Work form home / no TV (sky glass ) and poor mobile signal area !!! All connections to router are undisturbed. Any help ?
Chris
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
Forum TeamHi chriski, thank you for your post.
We're sorry to hear about the problem you've been having 😔
I can see you received a call back shortly after you posted. What's the latest information you've been provided in terms of getting the problem resolved?
Please pop back to us at your earliest convenience.
Thank you for your support Tudor 👍
Regards,
Daniel
